Memoirs of an Airline Gate Agent
Here is a sample of the types of stories (both funny and weird) in this book and why the reader will say many times over, "Yougottabekiddinme!": "I was working in Kansas City [MCI], assigned to baggage service that day. Baggage service wasn't my forte, but I worked with people who were really good. I am in position at the front desk to take care of walk-ins, and this young lady came in, and she was really distraught to the point of tears. Her eyes were red and wet. Obviously, something was wrong, and I asked her what was the matter. She said, 'I've just come in, but my pet didn't.' I tried to comfort her, telling her the pet would probably arrive on the next flight, that it probably misconnected. She then said words I'll never forget. She said, 'No, you don't understand. The kennel is here, but my dog isn't.' OMG! I didn't hear what I just heard. I literally could not believe what I heard. Stupidly, I said, 'What?' She said, 'My dog's not here. The kennel is, but he's not.' I asked if she was sure it was her kennel. She said it was. I dropped what I was doing and called for someone else to come out and watch the front desk, and we went to the claim area. Sure enough, her kennel was there with her name all over it and no dog!" Yougottabekiddinme! You'll find the rest of the story inside! Believe me, truth is stranger than fiction. Have fun!